We at Faresway aim to provide satisfaction with every purchase. Our refund policy outlines the terms and conditions under which the refunds are processed. You are requested to read the below mentioned information thoroughly before you make any purchase.
Refund Criteria
Faresway offer refund only these conditions;
- Do note refunds are subject to the terms and conditions of the service providers such as airlines, hotels, activity operators etc.
- Some bookings are non-refundable in nature or might have certain cancellation fees during the booking process.
Cancellation Request
If you want to cancel your request with Faresway then contact us at contact@faresway.com. You can also contact your designated travel agent to cancel your booking. Refunds will be only processed after we get a confirmation from the service provider.
How to Request a Refund
To initiate a refund request follow the basic steps mentioned below;
- Contact Us within 14 days of purchase at [Email] with:
- Order number
- Reason for refund
- Supporting evidence (e.g., photos of damaged items)
- Return Shipping (if applicable):
- Customers are responsible for return shipping costs unless the error was ours.
- Items must be unused, in original packaging, and include proof of purchase.
Processing Time
- Approval: Refund requests are reviewed within 3–5 business days.
- Refund Method: Funds are returned via the original payment method within 7–10 business days after approval.
- Exceptions: Bank/credit card processing times may cause additional delays.
Fee and Exceptions
| Cancellation and Refunds | Ticket Cost Refund | Service Fees Refund | ||
| Domestic | International | Domestic | International | |
| Within 24 Hours from the time the reservation was booked – US Origin Bookings | 100% | 100% | 100% | 100% |
| Same day before Midnight – NON-US Origin | 100% | 100% | 100% | 100% |
| After 24 Hours from the time the reservation was booked (*You will not get a refund of ticket cost but you might receive a future credit that can be utilised for any air travel) | 0 | 0 | 0 | 0 |
Partial Refunds
We may issue partial refunds if:
- Only part of your order is defective.
- You request a downgrade in service.
- Items show signs of use or damage after delivery.
Exchanges: Available for identical or similarly priced items (subject to stock).
Non-Refundable Services
If you are purchasing discounted or promotional bookings and wish to change them, then it might not be possible as it will become nonrefundable. Review the terms and conditions before confirming your booking.
Contact Us
For any questions or assistance regarding refunds, please reach out to our customer service team at contact@faresway.com.