At Faresway, we understand that plans change. Our cancellation policy is designed to be fair and transparent for both our customers and our business. Please review this policy carefully before making a purchase or booking.

How to Cancel a Booking?

In case you want to cancel a booking, then follow the pointers below to request a cancellation:

• Online Accounts: Cancel through your account dashboard
• Email: Send a request to contact@faresway.com
• Your order/service number
• Reason for cancellation
• Phone: Call [phone number] during business hours
• We'll send confirmation over the mail

Cancellation Fees and Refunds

• Cancellation Fees: As per the terms and conditions of the service provider, cancellation fees might apply. These fees vary based on the type of booking, the time of cancellation, and the provider’s policies.
• Refund Eligibility: Not all bookings are refundable. Few bookings, especially discount or promotional ones, may be non-refundable in nature. Refunds, if applicable, will be processed according to the provider’s policy.
• Refund Processing Time: If your booking is eligible for a refund, it may take up to 7 business days for the amount to reflect in your account, depending on your payment method and bank processing times

Partial Cancellations

In case you cancel only part of your booking a partial refund may apply. However, the refund amount will depend on the provider’s policy and specifics of your booking.

No-Show Policy

If you don’t show up for your scheduled flight without prior cancellation, no refund will be provided. Aside from this, you may be charged the full amount of the booking as per the provider’s terms.

Changes to Bookings

You can modify your booking for example change dates or services, please contact our customer service team. Note that changes may be subject to additional fees or price differences, depending on the provider’s policy.

Service Provider Policies

Faresway acts as an intermediary between you and the service providers. The cancellation terms, refund eligibility, and fees are mainly governed by the policies of the respective providers (e.g., airlines, hotels, vacation packages, and activity operators). Please review these policies carefully before making a booking.

Reach Out to Us for Assistance

In case of any questions or help with cancellations, our customer support team is here to assist you. You can reach us at contact@faresway.com.